Speak with your Ombudsperson

Toll-free Numbers for Reaching the Ombudsperson

Bertelsmann has two Ombuds offices: one located in Germany and another located in the United States. Due to EU Data Protection Law, where you are located determines which Ombuds Office you will reach when you dial the toll-free number for reaching the Ombudsperson:

  • If you are located in Europe, Africa, the Middle East, Asia or Australia, the toll-free number for your country will connect you with our Ombuds office located in Germany. You may speak to the Ombudsperson Annette Parsch , a lawyer, either in English or German. For other languages, please use written communication. The best time to call the German Ombuds Office is during German business hours (8:00 a.m. – 8:00 p.m. in Germany). If it is an emergency, you may call at anytime. You may make an appointment to speak with the German Ombuds office by sending an e-mail to ombuds@discussconcerns.com .

  • If you are located in North or South America, the toll-free number for your country will connect you with our Ombuds office located in the United States. You may speak either English or Spanish with Ombudsperson Dina Jansenson . For other languages, please use written communication. The best time to call the U.S. Ombuds Office is during New York business hours (8:00 a.m. – 8:00 p.m. in New York). If it is an emergency, you may call at anytime. You may make an appointment to speak with the U.S. Ombuds Office by sending an e-mail to ombuds2@discussconcerns.com .

  • If you are not comfortable speaking the languages offered by your Ombuds office, please use our internet-based reporting system, www.reportconcerns.com , which is available in Chinese (Mandarin), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish and Turkish. www.reportconcerns.com allows you to report concerns, seek advice from the Bertelsmann Ethics & Compliance Department Department or want to provide suggestions for improving compliance procedures.